In today’s fast-paced business world, a branch manager’s responsibilities go beyond traditional boundaries. He is not only in charge of overseeing daily operations but also responsible for providing exceptional customer experiences.
This blog will take you through a typical day in the life of a branch manager, Kenneth Odjegba illuminating how he navigates the complex landscape of customer travel experiences leveraging the offerings of our innovation hub.
8:00 AM – 10:00 PM: Email Review & Wellness Check.
Kenneth starts his day by checking his emails and messages from the previous night.
He does this to make sure there are no urgent matters that require his attention. After that, he takes a moment to stretch and drink a hot cup of coffee while pacing around his office.
He uses this time to stay updated on any industry changes and review bookings. Kenneth believes that preparing his mind before starting his workday is important.
10:00 AM – 12:00 PM: Team Briefing
This is followed by a quick dash into the brightly lit boardroom, where the team occupies an 8-seater round table and discusses the day’s priorities, addresses any customer inquiries, and brainstorms ideas on marketing strategies.
12:00 PM – 1:00 PM: Lunch Break!
Kenneth sets aside time to savour his favourite dish, Jollof rice and plantain, at the cafeteria. He also keeps himself updated on the latest news and trends in his industry.
Additionally, he networks with professionals from diverse fields and industries, bouncing off some of his ideas to gain valuable perspectives.
1:00 PM – 2:30 PM: Who Says Meetings Are Boring?
Today, Kenneth has a busy schedule. He will be having multiple meetings with partners to negotiate better deals on school, work, or visitor visas.
After that, he will proceed to a meeting with senior executives to discuss the organization’s long-term goals.
He doubles as a marketing manager, so he will participate in a conference call with the online media team to review the progress of ongoing advertising campaigns. He will analyze data and metrics for optimization and then jump into another call with graphic designers for coordination on campaign visuals.
2:30 PM – 4:00 PM: Customer Service At Its Best
During client meetings, he utilizes the boardroom to project professionalism and soothe prospects’ nerves.
Today, he meets with Tolu, a woman who had been scammed by fraudulent “travel agents” in the past. She learned about Zirconia Agency through their ad campaign and decided to verify their legitimacy by visiting them.
Kenneth promptly addresses her concerns, explaining the travel process step-by-step to avoid overwhelming her, all while ensuring exceptional customer service. As expected, Tolu signed up for one of their travel packages on the same day.
“We treat each person who walks in here with the utmost respect and understanding of any past trauma,” he shares.
4:00 PM – 5:00 PM: Time To Check In With The Team
Kenneth is conducting performance review sessions with a few team members and providing feedback to help them improve.
Despite the workload, he doesn’t seem to be tired at all. They are also working on the budget for the next quarter to ensure that expenses are in line with revenue projections.
5:00 PM – 6:00 PM: Every Workday Has An Ending….or does it?
As the workday comes to a close, Kenneth takes the time to review the day’s progress, double-check his emails, and ensure that all client inquiries have been handled.
He’s aware that another exciting day awaits him tomorrow, so he plans ahead by creating a to-do list.
The travel industry is always active, and Kenneth’s day-to-day tasks involve a combination of managing his team, providing excellent customer service, and staying informed about the latest industry trends and developments. With such a varied workload, Kenneth’s job is never dull.